Last Updated: January 2026
At ShipDip, we are committed to protecting the privacy and security of the data provided by our users—including importers, exporters, and freight forwarders—within Jordan’s trade ecosystem. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.
To provide a seamless digital logistics experience, we collect the following types of information:
Business Registration Information: Company name, business registration number, official address in Jordan, and contact person details.
Contact Information: Email addresses, phone numbers, and social media profiles provided during account creation.
Shipment Data: Detailed information regarding goods, weights, dimensions, container types (FCL/LCL/Air), and port details (Origin/Destination) submitted through inquiry slots.
Technical & Usage Data: IP addresses, browser types, device information, and logs of how you interact with our platform to improve service performance.
Verification Documents: Official documents required to verify the legitimacy of freight forwarding companies and merchant businesses.
We use the collected data to:
Facilitate Connections: Share shipment inquiry details with verified freight forwarders to enable them to provide competitive quotes.
Verify Accounts: Ensure that all users on the platform are licensed and legitimate business entities operating in Jordan.
Process Transactions: Manage subscription plans (Basic, Standard, Premium, Pro) and process payments.
Enhance Service Quality: Use merchant ratings and feedback to maintain high standards among freight forwarders.
Communication: Send updates regarding inquiry status, subscription renewals, and platform improvements.
With Freight Forwarders: When a merchant submits an inquiry, shipment details are visible to registered forwarders to facilitate pricing.
With Merchants: Forwarder profiles and ratings are visible to merchants to help them make informed shipping decisions.
Legal Requirements: We may disclose information if required by Jordanian law or in response to valid requests by public authorities.
No Third-Party Selling: We do not sell, rent, or trade your business or personal data to third-party advertisers or marketing firms.
We implement industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, or disclosure. We are dedicated to replacing outdated, manual shipping processes with a secure digital environment.
We retain your information for as long as your account is active or as needed to provide you with services. Shipment inquiries generally remain live for 7 days, after which they are archived for your historical record-keeping.
As a user of ShipDip, you have the right to:
Access and update your company profile information.
Request the deactivation of your account.
Inquire about the specific data we hold regarding your business.
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact our support team:
Email: info@Ship-Dip.com
Address: Amman, Jordan
By using ShipDip, you consent to the collection and use of information as outlined in this policy.